Hotline

Get help when you need it

With a hotline agreement at twoday RelateIT, you get help and guidance if you have challenges or problems with Business Central/NAV or one of our other services, such as LS Retail, Microsoft Power BI, Power Platform, IT infrastructure, Web solutions, and FaVa. You get direct access to our specialists and consultants in the area you need help with. 

Our Hotline can offer the following:  

  • Debugging and problem-solving
  • Technical guidance
  • Guides to software updates
  • Operating status and monitoring

 

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Hotline agreement for all your solutions

Business Central/NAV Hotline

Our Business Central/NAV hotline is permanently staffed with competent Business Central consultants with many years of experience, so they know all corners of the system. All you have to do when you have an agreement is to send an email or contact twoday RelateIT by phone, and you will get a response within 2-4 hours during normal working hours.
 

POS critical hotline for retail

The POS system is essential during your store's opening hours. We know that, which is why we have a very special hotline agreement for retailers. This hotline is staffed with technical experts who specialize in POS systems and cashier systems. The purpose is to ensure that any challenges with the POS system can be solved quickly and efficiently so that your store can continue daily operations without significant interruptions. 

Hotline agreement for other solutions

The hotline agreement can be extended to include other services from twoday RelateIT, so you will have access to support both in relation to Business Central/NAV but also Infrastructure, Power BI, Web solutions, Power Platform, and our Fava solution (Solution for the Fashion industry). Also, here, the hotline is staffed with consultants who are specialists in precisely these areas.
 
Would you like a hotline agreement with twoday RelateIT?
 
Contact us

FOLLOW THE STATUS OF THE TASK SOLUTION VIA TICKET-BASED SUPPORT

When you get support via twoday RelateIT's hotline, it is done with a ticket-based approach, which ensures a structured support process and increases transparency for you. You always know where we are in the process. In short, our hotline emphasizes that you get:
 

Structured support: An organized approach to handling support requests ensures that nothing is overlooked and there is a documented history for each ticket. 

Effective problem resolution: Prioritization, task assignment, and a structured approach help with faster response times, accurate solutions, and reduced downtime. 

Better communication: Clear and documented communication channels between you and the support team ensure that both parties are up to date on progress and changes. 

Transparency: You can keep track of progress and communication. 

HOTLine agreements

Microsoft Business
Central/NAV

The agreement can be adapted to your company's needs

  • 10 calls per month

  • 1st level support of Business Central/ NAV specialists

POS critical hotline for Retail

The agreement can be adapted to your company's needs

  • 10 calls per month

  • Instant response

  • 1st level support by specialists in retail

IT
infrastructure 

The agreement can be adapted to your company's needs

  • 10 - 50 calls per month

  • Monitoring systems

  • Office 365 Backup

  • Security Operations

  • Endpoint and network management

  • 1st level support of specialists within the individual areas

Power BI, Power Platform, Web, FaVa

The agreement can be adapted to your company's needs

  • 10 calls per month

  • 1st level support of specialists within the individual areas

opening hours

The hotline is open during the following periods: 

  • Monday: 8.30 a.m. - 4.30 p.m. 
  • Tuesday: 8.30 a.m. - 4.30 p.m.
  • Wednesday: 8.30 a.m. - 4.30 p.m.
  • Thursday: 8.30 a.m. - 4.30 p.m.
  • Friday: 8.30 a.m. - 3.30 p.m.

It is important to note that the availability of a hotline outside opening hours may vary depending on your agreement. 

Hotline response time

  • Under normal circumstances, an incoming support task will be initiated within 2-4 hours during normal working hours. 
  • Tasks that cannot be immediately answered and remedied on the hotline will be described, registered, and handed over to a specialist, and you will be contacted within 8-16 working hours for clarification or an appointment for a visit. This applies, for example, to services within areas other than Business Central/NAV. 
  • If you have a POS critical hotline agreement, the support task will begin immediately after you have registered it.  

Do you want to know more about our hotline?

Contact us